REFUND POLICY

​RETURNS​

In accordance with applicable law, you have fourteen (14) days from the date you receive your order to exercise your right of withdrawal.

To be eligible for a refund, the item must be returned in its original condition, unused, undamaged, and carefully packaged to prevent any damage during transit.

Return shipping costs are the responsibility of the customer.

To request a return, please contact me using the contact form available on the website.

​

EXCHANGES​

I do not accept exchanges.

If you wish to order a different product, you may request a return in accordance with the conditions above and then place a new order on the website.

​

DAMAGED ITEMS​

​

If your order arrives visibly damaged, I recommend refusing the package upon delivery whenever possible.

If you have already accepted the delivery, please contact me as soon as possible using the contact form and include:

• photos of the damaged item;

• photos of the packaging;

• a photo of the shipping label.

Once your request has been reviewed, a replacement (subject to availability) or a refund may be offered, depending on the circumstances.

​

LOST PACKAGES​

​

If your order appears to be lost or delayed in transit, please contact me as soon as possible using the contact form.

An investigation may be opened with the carrier to determine the status of the shipment and find the most appropriate solution.

​

REFUNDS​

​

Once your return has been received and inspected, you will be notified by email whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method within a maximum of fourteen (14) days from receipt of the returned items or from the date you provide proof that the items have been shipped back.

When exercising your statutory right of withdrawal, the refund includes the price of the returned products as well as the standard delivery costs paid when placing the order.

Return shipping costs remain the responsibility of the customer.

For partial returns, the original delivery costs are not refunded.

​

QUESTIONS​

​

If you have any questions regarding a return, refund, or order, please contact me using the contact form on the website.